Quvu revolutionises contact centres through an entirely cloud-based contact centre management solution. With no hardware required you can quickly get started and begin to reap the benefits for all of your inbound and outbound needs. These include being able to access real-time statistics broken down by campaign, data source, team or agent within the click of a button, from any computer, anywhere in the world. Listen to live calls and past recordings, and allow the predictive dialler to boost agent contact rates and drive productivity.
Quvu offers multiple dialling capabilities to enable you to contact the optimal number of customers in a way which best suits your requirements. Incorporating Preview and Predictive Dialling modes, Quvu transforms your outbound dialling strategy and facilitates your agents to maximise productivity and drive successful results. Provide important customer information to agents before allowing them to initiate a call with a simple click with the Preview Dialler, or dramatically boost contact rates by up to 300% for high volumes of calls with the Predictive Dialler.
Take advantage of Quvu’s extensive feature range, empowering you to increase productivity, work smarter and reduce costs – improving the experience for you, your agents and your customers. See in-depth statistics in real-time and even create your own so you can analyse the stats that matter to you. Effectively manage data to maximise penetration without sacrificing compliance, and easily get a detailed overview of your agents through enhanced workforce monitoring tools. Additional features include Call Recording, IVR, Predictive Dialler and more.
Manage permissions and keep your contact centre organised with ease thanks to the four different access levels Quvu operates under: Admin, Supervisor, Compliance and Agent. The Admin console provides a top-level management system for you to oversee the entire operation. Supervisors are able to focus on the bread and butter of the contact centre, managing the agents and their teams, while a dedicated Compliance console allows your quality officers to ensure you’re staying on the right side of regulations.
Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.
We understand that as a contact centre you rely on the utmost uptime in order maximise talk time between your agents and customers. That’s why our substantial infrastructure has a range of mechanisms designed to deliver a stable and secure platform. Our entire network infrastructure has been built in-house meaning we are experts with complete knowledge and understanding of our whole system, which supports tens of thousands of businesses across the UK, Ireland and internationally.
Quvu is a transformational cloud based contact centre management system. Incorporating a Smart Dialler, In-Depth Analytics and Voice over IP technology, Quvu enables contact centres of all sizes to analyse their inbound and outbound activities in real time and facilitates them in ensuring they are fully Ofcom compliant. Read more about Quvu and what it can do for you here.
Quvu’s cloud based contact centre management system provides you with all the real-time analytical data you need. Add, remove and create your own stats, creating as many statistical views as you wish.
Increase your agent productivity immediately with the Quvu predictive dialler. Let the dialler minimise wait time, whilst eliminating unanswered and unconnected calls.
For peace of mind, Quvu records each call made and received across your account and stores for up to 6 years in an easily searchable online archive. Smart filtering tools allow you to locate recordings by number, agent, team, campaign, data source, date and even disposition.
Talk to us on 03333 4455 90 for more information or to arrange a demo
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